Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you’ll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

We are currently looking to hire a Shop Technician at our office in Phoenix, AZ. This is a mid-level technician role that requires copier experience.

Compensation: $20–$24/hr DOE

Essential Job Duties

• Preparing and maintaining the demo fleet for use by the sales representatives

• Inventory control and warehouse organization

• Communicating with customers regarding equipment issues, orders, and service needs

• Managing and scheduling demo equipment and/or new equipment for setup at customer locations

• Taking orders over the phone and processing inbound customer requests

• Managing the Branch 10 supply email inbox and ensuring timely, accurate order processing

• Writing up trade-ins, lease returns, equipment swaps, and rental returns

• Serving as backup to the Facilities Manager at our copy center locations

• Coordinating copier and fax deliveries, including communication between salespeople and shop technicians for demo deliveries and equipment orders

• Supporting warehouse functions as needed; role may involve learning additional warehouse tasks (training provided)

• Ensuring accuracy and attention to detail when processing orders and handling inventory

• Providing strong customer service to both internal teams and external clients

• Ability and willingness to work occasional overtime

Qualifications

• Mid-level technician experience with a copier background required

• 2+ years of experience supporting office equipment

• Good basic knowledge of computers and computer networks

• Strong administrative skills and comfort working with numbers

• Customer service experience required

• Training and experience with Sharp, Konica Minolta, or other copiers, printers, and fax products

• A+ Certification preferred

• Strong work ethic and consistent work history (no job hoppers)

• Must enjoy teamwork and communicate well with diverse groups of people

• Ability to learn warehouse operations and support additional tasks as needed

Benefits

• Advancement and growth into leadership roles

• Team-player environment

• Medical/Dental/Vision/Life insurance plans

• Matched 401(k)

• PTO, Vacation, Sick Leave

• FSA/HSA Programs

• $20–$24/hr DOE

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

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