Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to twenty-eight branches located in nine western states. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you’ll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

We are seeking a Technical Service Manager for our office in Kennewick, WA.

If you are a self-driven, service expert who is detail-oriented and capable of multi-tasking, we want to talk to you! If you are a skilled leader, have experience managing employees and are looking for the rare opportunity to make an impact leading a group of employees who already have a successful process in place, we want to hear from you!

Our ideal candidate will have experience in the Copier/Printer Repair and technology industry. The Technical Service Manager is responsible for coordination of the field, shop and dispatch activities within the Branch, which is steadily growing. They will also be required to maintain profit that is comparable to industry benchmarks, while focusing on high levels of customer retention, award winning service, and managing a budget.

Minimum Requirements

• 5-10 years’ experience in copier/printer repair industry
• Prior experience managing 25+ service employees
• Min. 5 years’ experience in management or supervisor role
• Understand and work with Budgets and P&L responsibility.
• Demonstrative ability to recruit, motivate and train our technical force
• Evaluate cost of operation and establish work assignment benchmarks
• Strong start to finish management skills
• Ability to be fair and hold subordinates responsible for branch revenue and cost budgets
• Self-starter with strong problem-solving abilities
• Ability to set compensation structure standard with the industry
• Ability to set processes & procedures that improve efficiency and bottom line results, while consistently improving our high level of customer service
• Ability to manage approximately 30 technical staff individuals and hold accountable: territory integrity, response time, daily calls and incompletes at acceptable ranges.

Benefits

• $65K-$75K/year DOE
• Advancement and growth into leadership roles
• Team-player environment
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• PTO, Vacation, Sick Leave
• FSA/HSA Programs

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.