Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

The Technical On-boarding Coordinator serves as technical and administrative support to the Projects and Implementations Team. Our ideal candidate will also be expected to assist with managing several other key departmental tasks and projects. These tasks will typically be pre-scheduled, multi-step help-desk functions such as account creations, application installs, data entry and IT documentation.

Job Duties

• Conducting Customer environment Pre-Audits.
• Coordinate and work together with Sales Engineers and Technical Account Managers across different regions.
• Reviewing client contracts to ensure accurate help-desk service delivery.
• Installing RMM Software for prospects and new clients.
• Communicating Onboarding Project progress with Account Managers and customers.
• Ownership and Accountability of the On-boarding Projects queue.
• Conduct phone discovery interview with new clients and coordinate on-site discovery with field technicians.
• Follow through the on-boarding cycle. Start to Finish.
• IT Documentation validation for onboarding new customers.
• Proactively participate in the Technical Discovery of information for new clients.
• Scheduling and coordinating meetings, appointments.
• Creating/updating documentation for new processes once defined.
• Ensure all essential customer information is entered into CRM during on-boarding and review/update current customer information.
• Other tasks as needed.

Qualifications

• Associate’s degree (Bachelor’s degree preferred) with at least 2 years of professional experience in the IT industry or related field.
• Knowledge of Microsoft 365 products and services.
• Knowledge of Cloud Platforms such as: Microsoft Azure, AWS or Google Cloud.
• Technical knowledge and experience with Backup and Antivirus solutions.
• Technical understanding of Network infrastructure, Windows Server environments and other mainstream IT concepts.
• Experience coordinating, monitoring, and evaluating projects and activities.
• Previous experience working for a managed IT services provider is a plus.
• Availability to schedule on-site visits with customers.

Benefits

• Team-player environment.
• Aggressive 401k program 100% match since 1987.
• Full benefits: Medical/Dental/Vision.
• FSA programs.
• $22-$29/hr DOE

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.