IT Dispatcher
Beaverton, OR | $18–19/hr DOE | Full-Time | On-site

About Pacific Office Automation

Pacific Office Automation (POA) is the largest independently owned document imaging and technology dealer in the nation. Since 1976, we have grown to more than 40 branches across 11 western states: Oregon, Washington, California, Arizona, New Mexico, Nevada, Utah, Idaho, Colorado, Texas, and Hawaii.

With nearly five decades of success in technology sales and service, we have built strong partnerships with industry-leading manufacturers including Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and more. Our continued growth has made us a trusted technology partner for businesses throughout the western United States.

At POA, you'll find more than just a job—you'll find a career path. We are committed to developing our employees through hands-on training, mentorship, and professional growth opportunities. For individuals interested in building a career in Information Technology, this role offers valuable exposure to IT service operations, helpdesk processes, ticket management systems, customer support, and technical troubleshooting. You'll work closely with technicians, helpdesk professionals, and technology teams, making this an excellent opportunity to gain foundational IT experience and grow within a rapidly expanding technology company.

Position Overview

Pacific Office Automation is seeking an IT Dispatcher with strong customer service, communication, and organizational skills to join our team in Beaverton, OR. This position serves as a critical link between customers, technicians, and our IT support team, ensuring service requests are accurately documented, prioritized, and routed for resolution.

This is an excellent entry point for candidates looking to establish or expand a career in IT support, helpdesk operations, technical coordination, or systems administration.

Essential Responsibilities

• Answer incoming customer support calls and emails.

• Create and manage support tickets on behalf of customers.

• Identify, document, and escalate technical issues to the appropriate Helpdesk personnel.

• Maintain accurate records of customer interactions and service requests.

• Schedule and coordinate service calls with technicians and support staff.

• Communicate effectively with customers, technicians, sales representatives, and internal departments.

• Monitor ticket status and ensure timely follow-up.

• Meet monthly service and performance goals.

• Recognize, document, and report trends in customer issues and service requests.

• Route calls and tickets to the appropriate resources for resolution.

• Utilize business software, ticketing systems, and communication platforms daily.

Qualifications

• Strong phone, customer service, and active listening skills.

• Excellent verbal and written communication abilities.

• Ability to multitask in a fast-paced environment while maintaining attention to detail.

• Strong organizational and problem-solving skills.

• Ability to remain calm and professional during high-pressure situations.

• Proficiency with Microsoft Word, Excel, and basic computer applications.

• Bilingual skills are a plus.

Preferred Experience

• 1–2 years of dispatching, call center, customer support, or IT service experience.

• Experience using IT ticketing or helpdesk support systems.

• Familiarity with Unified Communications platforms and business call-handling systems.

• Previous experience coordinating service requests, support tickets, or technical resources is highly desirable.

Benefits

• Medical, Dental, Vision, and Life Insurance

• Flexible Spending Account (FSA)

• 401(k) with aggressive company match

• Paid Time Off (PTO)

• Vacation and Sick Leave

• Ongoing training and career development opportunities

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, age, religion, veteran status, disability, or any other protected characteristic under applicable law.

We believe diverse perspectives make us stronger and are committed to fostering an inclusive workplace where every employee can succeed and grow.

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