Learning & Development Specialist

Beaverton, OR | Full-Time On-Site | $60,000 – $80,000 annually, depending on experience, industry background, education, and qualifications

About Pacific Office Automation

Pacific Office Automation (POA) is the largest independently owned document imaging and technology dealership in the nation. Since 1976, we have expanded to more than 40 branches across 11 western states: Oregon, Washington, California, Arizona, New Mexico, Nevada, Utah, Idaho, Colorado, Hawaii, and Texas.

With decades of success in office technology sales and service, we have built strong partnerships with leading manufacturers including Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many others.

At POA, you'll find a collaborative, growth-oriented culture where employees are empowered to learn, contribute, and advance their careers. We invest in ongoing training and professional development to ensure our team remains at the forefront of an ever-evolving technology landscape. We believe every voice matters, regardless of tenure or title.

Position Overview

Pacific Office Automation is seeking a Learning & Development Specialist to join our team in Beaverton, Oregon. This role reports directly to the Director of Learning & Organizational Development and requires approximately 25% travel, with occasional travel up to 50%.

The Learning & Development Specialist will play a key role in designing, developing, facilitating, and evaluating training programs across the organization. This individual will collaborate with business leaders and subject matter experts to create engaging learning experiences that support employee growth and organizational success.

Essential Responsibilities

• Administer and support all functions of the Learning Management System (LMS)

• Create and maintain online learning content and training materials
• Track and report on training participation, completion, and effectiveness
• Analyze training outcomes and recommend improvements
• Facilitate instructor-led training sessions, both in person and virtually
• Partner with business leaders to develop learning solutions that align with organizational goals
• Maintain and support the company's SOP library and knowledge base
• Coordinate logistics and administration for large-scale training events
• Utilize behavioral assessment tools to support candidate evaluation processes
• Lead brainstorming and content development sessions with subject matter experts
• Research and develop learning materials for new training initiatives
• Deliver training on customer service, communication, leadership, and productivity topics
• Analyze learning data using Excel and reporting tools
• Create and distribute reports related to training performance and learning initiatives
• Provide administrative support for learning and development programs
• Apply the ADDIE instructional design model throughout the training development process
• Support additional learning initiatives and projects as assigned

Qualifications

• Minimum 2 years of LMS administration experience
• Formal training in coaching, feedback delivery, leadership development, and interpersonal skills
• Deliver training on customer service, communication, leadership, productivity, and other subjects as assigned
• Minimum 2 years of experience developing interactive e-learning content or possesses strong MS PowerPoint skills
• Bachelor's degree in Education, Adult Learning, Human Resources, Organizational Development, or a related field; equivalent experience in an adult-learning centered role may be considered
• Minimum 2 years of experience facilitating live training workshops and classroom instruction
• Completion of at least one Train-the-Trainer program
• Experience supporting or leading learning and development projects
• Formal training in customer service methodologies and best practices
• Intermediate to advanced Microsoft Excel skills
• Advanced Microsoft PowerPoint skills
• Intermediate Microsoft Word skills
• Proficiency with Microsoft Teams, including breakout room facilitation
• Experience with Power BI preferred but not required
• APTD or CPTD certification is a plus

Benefits

• Collaborative, team-oriented work environment

• Medical, Dental, Vision, and Life Insurance
• 401(k) with company match
• Paid Time Off, Vacation, and Sick Leave
• Flexible Spending Account (FSA)
• Ongoing professional development opportunities

Compensation: $60,000 – $80,000 annually, depending on experience, industry background, education, and qualifications.

Our Commitment to Diversity & Inclusion

Pacific Office Automation is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees feel valued, respected, and empowered to succeed. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender identity or expression, age, religion, veteran status, disability, or any other protected characteristic under applicable law.

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